FAQ
How do I brew these herbal tea?
1. Place the tea bag in a cup
2. Pour 200ml of hot water at 85°C
3. Steep for 2-3 minutes before drinking
(You can steep the tea and let it cool naturally to room temperature before drinking in warm weather.)
How should the product be stored, and what is the shelf life?
All ingredients are organic and naturally air-dried, making them easy to store in a cupboard. The shelf life is 12 months.
After taking out a tea bag, remember to seal the pouch tightly and keep it away from excessively humid places.
What methods of payment do you accept?
You can pay by Visa, Mastercard or American Express but also by Paypal, Discover. We do not accept bank checks, wire transfers or cash on receipt.
Why did the price change on checkout?
The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email:service@chalendar.net. We will happily check this for you.
My payment was declined - What should I do?
If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.
Error message
Please make sure you have inputted the correct details.
If all details are correct, pls contact your bank to ensure there are no problems with the card.
If the above is no problem, please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible.
What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
What payment method you were trying (e.g. PayPal, Visa)
A description of the problem and what time the problem occurred
If you get an error message, please include it in your message to us
Payment Declined
If your credit or debit card was declined, please check the following:
Card expiry date
If your card billing address is different from the billing address you informed on checkout.
If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
Do you ship overseas?
Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
* Free shipping starts from US$60. Due to differences in warehouse locations and shipping conditions, the free shipping threshold and standard shipping costs may vary by region. Please refer to the specific details displayed at checkout for accurate pricing information.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
You can then track your parcel here: Track Your Order
If you need any further assistance with tracking your order. Please contact us at "service@chalendar.net"
How long will it take to ship my order?
✈Worldwide Free Shipping Starts From $60 ✈
Shipping Range
We ship to almost every country in the world.
Delivery Time
Order Processing: 2-5 Business Days.
Standard Shipping Time: 7-15 Business Days.
Wrong Shipping Information
If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us via "service@chalendar.net"
How do I cancel my order?
If you want to cancel the order, please contact us within 2 hours through the customer service email "service@chalendar.net". Tips: If the order has been shipped, it cannot be cancelled.